Support
Quality Support
What we do if a MellowLune product has a manufacturing fault.
Manufacturing faults
We stand behind what we sell. If the projector arrives not working, will not charge or power on, or a part fails in a way that is clearly not normal wear, contact us and we will look at it with you and agree a fair resolution.
What this does not cover
Ordinary wear over time, accidental damage after delivery such as drops or liquid, damage from misuse, and items bought second hand.
How to raise a fault
Email support@mellowlune.com with your order number and a few photos of the problem. We will tell you what happens next before you send anything back.
Returns and exchanges
If the item is within 14 days of delivery, our Returns & Exchanges policy applies and is usually the fastest route.
Questions before you buy?
Ask us first. Our team would rather answer a question than process a return.