Shipping & Returns

You can request a return or exchange within 14 days of the date your order is marked as delivered. Contact us first and we will confirm eligibility and send return instructions before you post anything back. Full details are on our Returns & Exchanges page.

We ship to the United States and selected international destinations. Shipping rates are calculated based on your delivery location and are shown at checkout. Standard and expedited shipping options may be available depending on the destination. Free Shipping on Orders $100+. See our Shipping Policy for full details.

When your order is dispatched we send a shipping confirmation email. Where the carrier provides tracking, the details are included in that email. You can also use our Track Your Order page, or email us and we will look it up.

Send us your order number and a photo or short video of the problem. Once we have confirmed it, we will arrange a replacement, an exchange or a refund at no cost to you. You will never be asked to pay return shipping for a problem that is our responsibility.

Contact us as soon as possible and we will do our best to help. Once an order has entered fulfilment or has shipped, cancellation may no longer be possible. If it has already shipped, the normal return process applies once it is delivered.